Wood’s of Shropshire Ltd
We are a family owned; wholly independent online trader based in Shropshire and has been trading online since 2002. We are registered as data controllers with the Information Commissioners office and our registration document can be viewed by clicking the below link
We are committed to protecting your privacy. We will only use information that we collect to process and dispatch your order or to let you know of exciting new products in the range as they become available. We will use anonymized data to improve the way the website works for you and for other users in the future. We will collect anonymized historical data relating site visits with a view to improving the customer experience in the future.
What we collect
We collect the following information:
Credit/debit card details are encrypted at all times will only be 'live' during the actual transaction. If you choose to check out as a guest for peace of mind and security you will be required to re key these numbers on any subsequent orders. If you choose to create an account, you can choose to save your card details for future use and the encrypted details will be kept secure by our secure payment service provider Sagepay – we do not hold any credit card details.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
WHY IT IS COLLECTED
What we do with the information we gather
Woods of Shropshire Ltd are registered as data controllers with the Information Commissioners office and our registration document can be viewed by clicking the below link
Data collected will be used to understand your needs and provide you with a better service, and in particular for the following reasons:
We use several tools to view how people have historically viewed our site with a view to improving the customers experience and making the website work properly. Rather like a shop owner who will observe his customers behavior in their store, and will then endeavor to improve the environment to encourage return visits; these tools allow us to do much the same in an online world. All tools that we use are compliant with your rights as an individual and our rights as a data controller carrying out its business in a legitimate manner.
If you would like information about how we use your data analytically we would be happy to discuss this with you. We will be happy to discuss anything that does not affect our competitive advantage. Please contact us by phone on
(0044) 1694 781 313
Automation and Profiling
We employ a very ‘hands on’ and human approach to analysis of data, we may use automation to speed up the process of analysis but the actual analysis is on a very human level and carried out to maintain and improve customer service, and to be able to see what our customers like and would like to see more of, or what they don’t like and don’t want to see any more. To this end we do what retailers have done since time in memorial, but in the fast moving world of E – commerce.
Good examples of how we analyze data would be examining what products sell well during hot or cold weather, and checking if there are any regional, geographic differences.
Your rights to access and rectification
If you are concerned about your personal data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies or remove your data free of charge. If such a request is deemed to be onerous and extraordinary in some way we reserve the right to make a realistic charge to cover costs.
We can be contacted Monday – Friday 9.00 – 5.30 pm by telephone - (0044) 01694 781 313
By e-mail 24 hours a day at firstname.lastname@example.org
For methods to contact us, please click on the below link
If you feel that we have not complied with your request satisfactorily please contact the Information Commissioners Office direct , their website can be accessed by clicking the below link
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Cookies are small files of unique letters and numbers that are sent to a device’s browser from a website when users visit and navigate the site. They allow a website to recognise a device when users revisit, recollect previous browsing history and any information provided to the site.
Our website is not targeted at the under 16’s but we understand that some might use it to make purchases as presents or to purchase some quality merchandise for a special occasion. We will therefore need to collect data relevant to delivery, payment and communication. All data can be deleted upon request after the completion of the transaction , but all information will need to be provided again for any future transaction.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our security policy is designed to safeguard the confidentiality and privacy of all personal data we handle.
This covers all areas of data collection, management, processing and payments, ensuring against unauthorised access, alteration, disclosure or destruction
All information held onsite at our offices in Marshbrook are protected behind a physical, firewall that is monitored 24 hours a day and updated regularly to provide the highest levels of security.
We are fully PCI compliant and undergo regular scans to maintain this compliance , meaning that your card details although never visible to us , are handled in the most secure environment available.