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Privacy Statement

 

Wood’s of Shropshire Ltd

We are a family owned; wholly independent online trader based in Shropshire and has been trading online since 2002. We are registered as data controllers with the Information Commissioners office and our registration document can be viewed by clicking the below link

 

https://ico.org.uk/ESDWebPages/Entry/Z1712484

We are committed to protecting your privacy. We will only use information that we collect to process and dispatch your order or to let you know of exciting new products in the range as they become available. We will use anonymized data to improve the way the website works for you and for other users in the future. We will collect anonymized historical data relating site visits with a view to improving the customer experience in the future.

What we collect

We collect the following information:

  • Name
  • Contact information including email address
  • Delivery address
  • Payment Address
  • Demographic information such as postcode
  • IP Address

Credit/debit card details are encrypted at all times will only be 'live' during the actual transaction. If you choose to check out as a guest for peace of mind and security you will be required to re key these numbers on any subsequent orders. If you choose to create an account, you can choose to save your card details for future use and the encrypted details will be kept secure by our secure payment service provider Sagepay – we do not hold any credit card details.

We use the trusted Payment service provider Sagepay to handle all payments safely and securely, your payment details are passed to them at the time that you complete an order. They clear the payment and transfer funds to us to enable us to complete the order. Sagepay’s Privacy policy can be viewed by clicking the below link

https://www.sagepay.co.uk/policies/privacy-policy

For the exhaustive list of cookies we collect see the List of cookies we collect section.

WHY IT IS COLLECTED

  • We need your name and contact information in order to be able to keep you updated as to the progress of your order , and to be able to inform you of any exceptional circumstances , such as delayed delivery or any other issue with the goods ordered.
  • We need your delivery address in order to be able to deliver your goods to the desired delivery address; this information will be passed to the carrier of the goods in order to be able to facilitate the delivery.
  • We need payment address, postcode and IP address in order to be able to verify your payment and to enable us to charge your card

 What we do with the information we gather

Woods of Shropshire Ltd are registered as data controllers with the Information Commissioners office and our registration document can be viewed by clicking the below link

 https://ico.org.uk/ESDWebPages/Entry/Z1712484

 Data collected will be used to understand your needs and provide you with a better service, and in particular for the following reasons:

Transactional

  • To enable us to deliver the goods that you have ordered to the relevant address
  • To enable us to check on items you have previously ordered and corresponding delivery details should you request us to.
  • To Verify your payment and effect the method of payment you have selected
  • To Refund you if you choose to return or exchange goods
  • We are required by law to retain accounts information on behalf of Her Majesty’s Revenue and Customs, as such data collected at the point of order may contain information that we may be required to share with them.
  • We may use anonymized data to see how you interacted with the website and this will be used to try to identify issues with the website that may be causing you problems with transactions. This data may be used to fix these problems in future visits.

 Marketing

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.
  • We may use the information to improve our products and services.

 Analytical

We use several tools to view how people have historically viewed our site with a view to improving the customers experience and making the website work properly. Rather like a shop owner who will observe his customers behavior in their store, and will then endeavor to improve the environment to encourage return visits; these tools allow us to do much the same in an online world. All tools that we use are compliant with your rights as an individual and our rights as a data controller carrying out its business in a legitimate manner.

If you would like information about how we use your data analytically we would be happy to discuss this with you. We will be happy to discuss anything that does not affect our competitive advantage.   Please contact us by phone on

(0044) 1694 781 313

Or e-mail

support@woodsofshropshire.co.uk

Automation and Profiling

 

We employ a very ‘hands on’ and human approach to analysis of data, we may use automation to speed up the process of analysis but the actual analysis is on a very human level and carried out to maintain and improve customer service, and to be able to see what our customers like and would like to see more of, or what they don’t like and don’t want to see any more. To this end we do what retailers have done since time in memorial, but in the fast moving world of E – commerce.

Good examples of how we analyze data would be examining what products sell well during hot or cold weather, and checking if there are any regional, geographic differences.

Your rights to access and rectification

If you are concerned about your personal data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies or remove your data free of charge. If such a request is deemed to be onerous and extraordinary in some way we reserve the right to make a realistic charge to cover costs.

We can be contacted Monday – Friday 9.00 – 5.30 pm by telephone - (0044) 01694 781 313

By e-mail 24 hours a day at sales@woodsofshropshire.co.uk

For methods to contact us, please click on the below link

https://www.woodsofshropshire.co.uk/contacts

 

If you feel that we have not complied with your request  satisfactorily please contact the Information Commissioners Office direct , their website can be accessed by clicking the below link

https://ico.org.uk/

 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • There is a clear box provided at the check out to allow you to indicate that you are happy for us to use information you have provided to send you updates of a promotional or informative nature.
  • We do not share data provided to us with any third party for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by logging into your account (if you have created one). If you checked out as a guest , we’ll be happy to change your preference if you want to e-mail us on sales@woodsofshropshire.co.uk , or by ringing 01694 781313

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

 How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 Cookies policy

Cookies do not hold personal information about you, such as your credit card details, your name or your address. They recognize the individual computer, tablet or mobile phone through a secure token, but not you.

To be able to make purchases on any website you need to have cookies enabled on your Internet browser, without them the website is not able to ‘ remember’ what goods you have in your basket and so is not able to securely proceed with the transaction

Wood’s of Shropshire Ltd have been using cookies since we set up the website in 2002 and over this period of time no customers have experienced any problems resulting from our use of cookies.

We recommend that to continue to enjoy the full functionality of our website that you continue to allow us to employ cookies – most web browsers today come with cookies enabled, but if you choose to disable cookies please follow the instructions below in ‘cookies policy’ .You should then still be able to navigate most of our site but you may  not be able to use some of its functionality  and to purchase depending on what you choose to disable  – we are  though more than happy to take your order over the phone – 01694 781313 if you wish.

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

Safari

  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option

 Safari on OSX

Click on 'Safari' at the top of your browser window and select the 'Preferences' option

  1. Click on 'Security' then 'Accept cookies'
  2. Select the 'Only from site you navigate to'

 Mozilla and Netscape on OSX

  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'

Opera

  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

If you would like to discuss our use of cookies please do not hesitate to ring, please remember – no customer has ever had any issues with our use of cookies. Without cookies enable we will not be able to provide the ease of order and levels of customer service that we have been since 2002 – there really is nothing to worry about.

Please click below to see a detailed list of cookies we use and what they do

 List of cookies we collect

 The table below lists the cookies we collect and what information they store.

 

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

__utma

This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

__utmb

This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.

__utmc

This cookie is no longer used by the Google Analytics (ga.js) tracking code to determine session status.

__utmz

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

 

 

 

 

@Link to verve cookie policy

 Children’s Data

Our website is not targeted at the under 16’s but we understand that some might use it to make purchases as presents or to purchase some quality merchandise for a special occasion. We will therefore need to collect data relevant to delivery, payment and communication. All data can be deleted upon request after the completion of the transaction , but all information will need to be provided again for any future transaction.

 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our security policy is designed to safeguard the confidentiality and privacy of all personal data we handle.

This covers all areas of data collection, management, processing and payments, ensuring against unauthorised access, alteration, disclosure or destruction

  • Where appropriate data is stored on secured servers
  • Where relevant, data is encrypted and password protected
  • Access to data is limited to authorised personnel
  • Where data transfer is necessary for third party agreements, data is passed through secure portals managed and bound by our vetted procedures.

 All information held onsite at our offices in Marshbrook  are protected behind a physical, firewall that is monitored 24 hours a day and updated regularly to provide the highest levels of security.

The website is hosted securely in the UK and is held by a trusted market leader in the hosting field. Their privacy policy can be viewed by clicking the below link

UK Fast – https://www.ukfast.co.uk/terms/privacy-policy.html

 

We are fully PCI compliant and undergo regular scans to maintain this compliance , meaning that your card details although never visible to us , are handled in the most secure environment available.

 

Charles Wood